How can we help?
Find your answers below or give us a call
1-204-939-3991
How long does it take to confirm my booking?
Instantly, once booked.
What is the check in time?
Passengers should be at the depot or Winnipeg airport to check at least 15 minutes prior to departure time.
Can I bring my pet(s)?
Pets (medium and small size) are allowed on the bus, pets have to stay in the kennel/pet carrier all the time during the bus ride. However, SERVICE ANIMALS that are trained and registered, will be permitted to travel with the person at no additional charge with the proper paperwork. The animal must have the appropriate documentation, or they WILL NOT be permitted onboard. PLEASE call 48 hours in advance before your trip to make sure your animal is permitted to be onboard. Emotional support animals are NOT allowed to be onboard
How do I book for a sports team, school district, private charter for tourism, private events or business needs?
Submit your detailed request to info@thompsonbus.com and we’ll respond within 24 hours.
How long do you keep lost and found items?
Any lost items on the bus like cell phones , wallets, ids, purses , glasses or any other valuables will be kept lost and found for a maximum of 30 days . NCN Thompson bus will not be responsible for any lost items. Passengers are requested to collect all there respective valuables before getting off the bus.